Standard Form Contract for Laundry Services

EN Laundry follows the Mandatory and Prohibited Provisions of Standard Form Contracts for Laundry Services announced by Taiwan's Ministry of Economic Affairs (amended June 30, 2014, Jing-Shang-Zi No. 10302409170, effective January 1, 2015). The full official text is on our Chinese page and on the Executive Yuan website (in Chinese).

Below is a short summary for convenience. It is not an official translation; if there is any difference, the Chinese text prevails.

Key points

• Receipt: we give you a laundry receipt with our name, contact details, address, and the items, quantities and prices.
• Lost receipt: tell us right away. You can still collect your items with other proof; we may ask for ID and a signature.
• Inspection: tell us about special stains, tears, loose buttons or anything that could be damaged by cleaning. We check items when we receive them and note any problems on the receipt.
• Care labels: we follow the care label unless we agree otherwise. If there is no label, several labels, or the label looks wrong, we explain and agree the method with you first.
• Turnaround: if no date is agreed, items are ready within 15 days of receipt. More than 5 days late: the cleaning fee is halved; more than 30 days late: cleaning is free.
• Storage: if you don't collect on time, we keep your items free for one more month. After that a storage fee may apply, capped by the regulation.
• Loss: if an item we are responsible for is lost and its value can't be shown with a receipt, compensation is 20 times the cleaning fee (up to NT$15,000) during the storage period, or 10 times (up to NT$10,000) after it.
• Damage: compensation for damage is capped at 10 or 15 times the cleaning fee depending on the cause, and never more than the replacement price. Severe damage counts as loss.
• Valuable or special items: you can agree a separate cleaning fee and compensation amount with us in advance.
• Collection: please check your items when you collect them and tell us right away about any problem.
• Personal data: we handle your personal data under Taiwan's Personal Data Protection Act and keep it confidential.

Questions? Contact us on LINE or call 03-311-1594.