Pet Clothing
Gentle cleaning for pet clothes such as dog vests, cat tops, warm coats and raincoats, with mild, skin-friendly detergent and gentle hair removal.
Price:NT$100
Item description
EN Laundry
Pet Clothing Cleaning
Cleaning · Deodorizing · Disinfecting & Sanitizing
When the clothes your pet wears often start to smell, or you are getting ready to store them for the season, you can leave them to us. Besides cleaning out dirt, EN Laundry also offers deodorizing and disinfecting/sanitizing treatments, arranged to suit each item's material and condition.
Cleaning
Dirt around the neckline, cuffs and belly, and stains left by drool or food, are assessed and treated according to the garment condition; we don't clean every item the same way.
Deodorizing
If an item has a body odor or a musty smell, or has had urine on it, please tell us when you send it in. Besides cleaning, we assess how to deodorize it based on the odor.
Disinfecting & Sanitizing
We check the material, care label and condition first, then arrange a suitable disinfecting and sanitizing treatment. Special fabrics or unsuitable styles are assessed separately, and we explain the options.
Which Pet Clothes Can Be Cleaned?
Regular fabric tops, vests, onesies and warm clothing can all be sent; just send photos first to ask. Thin everyday clothes and coats with linings or padding are handled according to their condition.
Check with us first for special styles: for knits, wool, leather panels, special prints or heavily decorated outfits, please send the care label and close-up photos and confirm with us before sending.
Before You Send It, Please Tell Us
- Obvious urine stains, vomit or mildew: please send photos first and tell us how long the stains have been there and what the odor is like. We will confirm whether we can take the item and how we would treat it. Please don't ship it to us directly.
- You have soaked, bleached or sprayed deodorizer on it yourself: please tell us which products and methods you used, so we can decide how to wash it.
- The item is damaged, the glue is peeling or decorations are loose: please point this out, and also photograph special prints, glued-on decorations and leather panels.
Send Photos First and We Will Help You Decide How to Clean It
On LINE, send us photos of the front and back, the care label and the number of items, and note the stains or odors you want treated. We will confirm the cleaning method and the quote. You can also ask about door-to-door pickup & delivery at the same time.
EN Laundry | Nankan, Luzhu, Taoyuan
Cleaning and deodorizing results vary with the material, how long the stains have been there and the garment condition. Old stains, dye transfer, aged materials or odors that have soaked into the padding may not come out completely; the actual treatment and cost are explained after assessment.
Disinfecting and sanitizing is a garment-care treatment and does not mean the item is completely sterile or sterilized to medical standards.
Pricing
From NT$100 per item; the actual treatment and cost are explained after assessment. We check the item and confirm the quote before cleaning.
Payment: cash, bank transfer, LINE Pay or account credit.
Pickup & Delivery
Door-to-door pickup & delivery covers all of Taoyuan City and Linkou District (New Taipei City). The rest of Taiwan is served by shipping. You can also drop items off at our shop: 1F, No. 30, Nanchang Rd., Luzhu Dist., Taoyuan City (phone 03-311-1594).
At pickup every item is checked and photographed, and each one gets a garment tag so you can track it.
How to Book
Book via LINE (you can send photos first for a quote), or add the item to My List and check out on the website.
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Read Before Ordering: Care Notes & TermsTap to expand
Thank you for trusting us. To make sure your clothes and valuables get proper care and to protect both sides, please read the following notes carefully before sending items for cleaning:
1. Please check before sending items (basis of our disclaimer)
Empty all pockets:Please check pockets carefully before handing over items. We are not responsible for storing or compensating for cash, IDs, jewelry, earphones, receipts or other valuables left behind. If we find anything, we will keep it safe and return it, but please check to avoid unnecessary disputes.
Tell us about existing flaws:If a garment already has tears, loose seams, dye stains, fading, loose buttons, heavy yellowing or moth holes, please tell the counter staff when you drop it off, or let us know on LINE.
Valuable or high-end items (e.g. Chanel/Hermès bags, high-end leather, tailored suits): we recommend our premium care service (Luxury Item Care). Please check the item's current condition together with our staff in store or discuss it online (e.g. leather wear, oxidized hardware), and have it noted on the cleaning ticket.
2. Cleaning and stain removal results (reasonable expectations)
About difficult stains:For sweat, blood, ink, juice, paint, old yellow stains or mildew, we do our best with professional enzymes and stain removers on the affected area. If a stain is very old, or the fibers have already deteriorated or taken on the color, we cannot promise it will come out completely.
Special materials:
- Unstable or non-colorfast dyes: if a garment's dye is not colorfast, it may fade slightly after cleaning.
- Coatings / PU faux leather / waterproof seam tape: these materials have a limited lifespan (usually 2–3 years) and may peel or lose seam tape during cleaning due to hydrolysis and aging. If peeling has already started, it will usually get worse after cleaning, so please keep this in mind.
3. Storage of uncollected items
Collect on time:When your items are ready, we will send you a text message. Please collect them with your claim ticket within 30 days of the notice, or contact us to arrange delivery.
Late storage fee:From day 31, a storage fee of NT$10–20 per item per day applies to uncollected items (up to 3 months).
Abandonment of ownership:Items not collected more than 6 months after the notice date are considered abandoned by the customer. We may recycle, donate or otherwise dispose of them to free up storage space, and the customer may not object or claim compensation.
4. Checking items at pickup and handling disputes
Check on the spot:When collecting, please check on the spot that the number of items and accessories (e.g. belts, fur collars, liners) are complete, and check the cleaning quality.
Re-cleaning window:If you find an item not fully clean or poorly pressed, bring it back to the shop with your receipt within 3 days of pickup (with our laundry tag still attached and unworn), and we will redo it free of charge.
5. Compensation for loss or damage
We carry liability insurance. If a garment is seriously damaged, deformed or lost due to improper cleaning on our part, compensation follows the Ministry of Economic Affairs' "Mandatory and Prohibited Provisions for Standard Laundry Service Contracts":
- Regular garments: compensation is a multiple of the item's cleaning price (usually capped at 5 to 20 times, depending on depreciation).
- Valuable items without a declared value: if the value was not declared in advance and the item did not go through our premium care process, total compensation is capped (e.g. no more than NT$5,000–10,000).
Notes on Special Services
1. Down comforters / large bedding
Please check the bedding's care label when you buy it. Some natural silk and pure wool comforters are dry clean only or must not be washed. We never vacuum-compress animal fibers, to avoid physical damage to fibers and feather quills (down itself can be compressed).
2. Pet items
For hygiene, please remove loose hair and waste from pet clothing and beds before sending them in. We wash pet items separately using pet-specific disinfectant and dedicated machines, so you can send them with peace of mind.
