Message Board

2025-11-20 15:51:59
Message Cat urine smell
Can the smell of cat urine be removed, or at least made fainter? I don't want it to be so strong. Do you offer this service?
Customer service reply:
Yes, with extra deodorizing. Usually the sooner you send it in, the better the result: 80–90% or more, sometimes no smell at all.
2025-11-15 12:14:22
Message Shoe cleaning
As in the subject: if I send shoes in on Sunday, how long will it take?
Customer service reply:
Sorry, we're closed every Sunday. This week, we'd pick up on Monday and deliver back around Friday.
2025-11-12 14:41:57
Message Just placed an order
I just placed an order with the self-service wash option. Roughly when will I receive it?
Customer service reply:
Hi, it will be delivered today :)

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