Bag Wash (up to 6 kg)

🛒 EN Laundry Premium Bag Wash: Our Commitments and What to Know

💡 What is Bag Wash? Instead of the traditional dry cleaner's item-by-item pricing, EN Laundry uses a modern "priced per bag, no item limit" model for batch washing and care. As long as it fits in the bag, we wash it all. It is a hassle-free, good-value way to get your laundry done.
Bag Wash works like a self-service laundry that we do for you. It covers clothing and small bedding only. Large bedding, pet items, medical items, high-value garments and similar items are not accepted for this service.

🌟 Highlight 1: Hygiene First, One Bag per Machine, Never Mixed

• A dedicated machine for each bag, no cross-contamination: EN Laundry keeps strict hygiene standards and commits to "one bag, one machine." Your laundry runs in its own machine and is never washed together with any other customer's laundry.
• Privacy and cleanliness: We protect your privacy and hygiene, so the clothes you and your family wear next to your skin come back clean and pleasant to wear.

🌟 Highlight 2: Expert Care for Stubborn Stains (Optional Add-on)

• Hand pre-treatment and scrubbing of spots: For stubborn spots such as oil stains, ballpoint pen marks, blood stains or pet hair, we recommend adding the special stain removal service. Before machine washing, our cleaning staff hand-treat each item to loosen the soiling and scrub it gently.
• A friendly reminder: This service can greatly lighten stains and improve results. However, depending on how long a stain has set and how deeply the fabric has absorbed it, we cannot promise to remove very severe, old stains 100% without a trace.

🌟 Highlight 3: Peace of Mind, 24-Hour CCTV and Clear Responsibility

To keep quality high, EN Laundry follows a modern standard operating procedure (SOP). Please read the following:

• Recorded around the clock, fully transparent: Our cleaning center has 24-hour high-definition CCTV recording. From unpacking and sorting your laundry to the end of washing, the whole process is recorded on camera (because of storage limits, footage is kept for 7 days and then automatically overwritten).
• Washed as one batch, not counted (please check pockets yourself): This service washes the whole bag as one batch and does not count items one by one by default. Before sending, please check every pocket and remove pens, lipstick, tissues, lighters and other personal items. Damage to clothes caused by items left in pockets is not our responsibility.
• Item counting service (optional add-on): If you need each item counted and checked, this takes much more labor, so we charge a counting fee of NT$200 per bag.
• Compensation for damage or loss:
  • If you added the counting service as a record and loss or damage is confirmed to be EN Laundry's fault, we compensate up to NT$150 per item and up to NT$800 per bag.
  • If your clothes are of very high value and this limit is not acceptable to you, please do not send them.

💡 1. Before Service: Booking and Packing

• Same-day pickup: Pay for your order by 08:00 that day and leave your laundry at your building's management office, and our staff will collect it the same day. Orders placed after 08:00 are picked up the next day (some areas are served on a fixed weekly route).
• Wasted-trip fee: If our staff arrive but cannot collect the laundry for personal reasons (such as a last-minute cancellation, the bag not being left as arranged, or the bag not being clearly labeled), a basic wasted-trip fee of NT$100 applies.
• Packing and labeling: After booking, clearly write your name + mobile number on the outside of the bag and leave it at the management office. For your first order, a regular large plastic bag is fine, as long as it holds everything securely.
• Processing time: Standard washing takes about 1–2 working days (excluding Saturdays, Sundays and public holidays; there is no pickup, delivery or washing on those days).
• Protect your own interests: Before packing, we suggest photographing your items as they are, so that if any unexpected damage occurs, responsibility can be clarified quickly and both sides are protected.
• Scope of service: This service covers professional washing and cleaning only. It does not include mending, hand color touch-up or other fabric repairs.

🧼 2. During Service: Washing and Item Assessment

• Limits of cleaning: Our team gives your laundry a thorough, reinforced wash. However, depending on the type of stain, how long it has been there and how much the fabric has absorbed it, we cannot promise to remove 100% of old, stubborn stains, and washed items cannot be expected to look like brand-new, unopened products.
• Special stains and extra charges: Items with heavy or special soiling (such as blood or pet waste) can still be sent. Please note this in your order. After our cleaning center receives and assesses the items, we will contact you. If special treatment costs extra, we will give you a formal quote and start washing as soon as you agree and pay the difference.
• Return without cleaning: If an item is found before washing to be badly damaged, or cannot be washed safely for other reasons beyond our control, EN Laundry may return it as is and give you a full refund (including card refunds), to protect your belongings.

🤝 3. After Service: Complaint Window

• 7-day after-service period: After your laundry is delivered or picked up, please unpack and check it as soon as possible. Any quality or item issues must be reported within 7 days. We are sorry, but we cannot accept complaints after 7 days.

💡 Important Before You Send: Make Sure Your Clothes Can Be Washed and Tumble Dried

EN Laundry's Bag Wash uses industrial-standard washing and high-efficiency drying. To keep your clothes in good shape, please note the following when packing:

• Washable and tumble-dryable items only: Check the care label inside each garment and make sure it is marked as washable and tumble-dryable.
• Do not include special fabrics: Delicate premium fabrics and anything that must be hand washed, dry cleaned or not tumble dried (such as real silk, wool, leather and some technical windproof jackets) should not go in a Bag Wash, as heat or machine action can cause shrinking, distortion or damage.
• Separate them for peace of mind: Pack items that need low-heat drying, air drying or dry cleaning separately and select the matching special service when ordering, or tell our customer service. We will quote them separately and give them individual care. Please do not mix them into a regular Bag Wash.

Pricing

NT$300 per bag (up to 6 kg). Priced per bag, not per item.

Bags over 6 kg:

• Up to 1 kg over: +NT$50
• Up to 2 kg over: +NT$100
• Up to 3 kg over: +NT$150
• Up to 4 kg over: +NT$200

Other charges:

• Item counting service: +NT$200 per bag
• Wasted-trip fee: NT$100
• Special stain treatment: quoted after assessment, and only done with your agreement

Payment: cash, bank transfer, LINE Pay or account credit.

Turnaround

About 1–2 working days for standard washing, excluding Saturdays, Sundays and public holidays.

Pickup & Delivery

Bag Wash is only available in Taoyuan, Luzhu and Zhongli Districts, with no shipping.

Pay by 08:00 and leave your bag at your building's management office for same-day pickup. Orders after 08:00 are picked up the next day, and some areas are served on a fixed weekly route. There is no pickup or delivery on Saturdays, Sundays or public holidays.

Before You Send It

• Check the care labels: only washable, tumble-dryable items.
• Empty every pocket (pens, lipstick, tissues, lighters).
• Write your name and mobile number clearly on the outside of the bag.
• Pack dry-clean-only, hand-wash and no-tumble-dry items separately and order them as a separate service.
• Note heavy or special stains (such as blood or pet waste) in your order.
• Consider photographing your items before packing.

How to Book

Book via LINE (you can send photos first and ask us questions), or add Bag Wash to My List and check out on the website.