Account Credit Top-Up
Top up NT$1,000 of account credit and get NT$100 bonus credit. It shows in My Account right away and can be used immediately.
Price:NT$1000
Item description
Once your top-up is done, you can see your account credit in My Account. Top up now and use it right away!
EN Laundry Account Credit: Bonus Offer and Terms of Use
Thank you for becoming an EN Laundry member! To look after your rights as a customer, we are offering a "Top up NT$1,000, get NT$100 bonus credit" reward. The rules for account credit and bonus credit are below. Please read them carefully before you top up.
1. What the Amounts Mean and the Order They Are Used
- Principal (account credit): The amount you actually pay (for example NT$1,000). It does not expire.
- Bonus (bonus credit): The extra amount the shop gives you (for example NT$100).
- Order of use: Each time you check out, the system uses your principal (account credit) first. Only after the principal is used up does it start using the bonus credit. If you choose to use points first when you order, any future refund is still calculated on the basis above, with the principal counted as used first.
2. Scope and Restrictions
- Tied to your account: Account credit and bonus credit can only be used with the member's own account (linked to your mobile number / national ID number). They cannot be transferred, passed on to someone else or combined across multiple accounts. You can, however, use your account to place orders for friends.
3. Refunds
If you want a refund of your account credit for personal reasons, it will be handled as follows to protect both sides:
- The bonus is taken back: If you end your membership and ask for your account credit back, the condition for the "top up NT$1,000, get NT$100" offer no longer applies, so the NT$100 bonus credit you received will be taken back in full.
- Refund formula:
Refund amount = remaining principal - bonus credit already used - handling fee (5%)- Example: You top up NT$1,000 and get NT$100 (NT$1,100 in total). You spend NT$400 and then ask for a refund. Because the principal is used first, NT$600 of principal remains, and the NT$100 bonus is taken back in full. Your refund is NT$600 minus a 5% handling fee.
- How refunds are paid: Please give us your bank account details when you ask for a refund. The money will be transferred to the member's own designated bank account within 1–3 working days.
4. Other Notes
- If you need to change your member details because your mobile number has changed or your phone was lost, please contact our official customer service and provide the identification you registered with so we can verify it. Please never let anyone else use your account.
- EN Laundry reserves the right to modify, change or end this offer at any time. Anything not covered here follows the latest notice in store or on our official website.
Pricing
NT$1,000 top-up, plus NT$100 bonus credit.
Your account credit can then be used to pay for your cleaning orders at checkout.
How to Top Up
Add this item to My List and check out on the website. Your credit shows up in My Account right away. Questions? Ask us on LINE.
Read Before Ordering: Care Notes & TermsTap to expand
Thank you for trusting us. To make sure your clothes and valuables get proper care and to protect both sides, please read the following notes carefully before sending items for cleaning:
1. Please check before sending items (basis of our disclaimer)
Empty all pockets:Please check pockets carefully before handing over items. We are not responsible for storing or compensating for cash, IDs, jewelry, earphones, receipts or other valuables left behind. If we find anything, we will keep it safe and return it, but please check to avoid unnecessary disputes.
Tell us about existing flaws:If a garment already has tears, loose seams, dye stains, fading, loose buttons, heavy yellowing or moth holes, please tell the counter staff when you drop it off, or let us know on LINE.
Valuable or high-end items (e.g. Chanel/Hermès bags, high-end leather, tailored suits): we recommend our premium care service (Luxury Item Care). Please check the item's current condition together with our staff in store or discuss it online (e.g. leather wear, oxidized hardware), and have it noted on the cleaning ticket.
2. Cleaning and stain removal results (reasonable expectations)
About difficult stains:For sweat, blood, ink, juice, paint, old yellow stains or mildew, we do our best with professional enzymes and stain removers on the affected area. If a stain is very old, or the fibers have already deteriorated or taken on the color, we cannot promise it will come out completely.
Special materials:
- Unstable or non-colorfast dyes: if a garment's dye is not colorfast, it may fade slightly after cleaning.
- Coatings / PU faux leather / waterproof seam tape: these materials have a limited lifespan (usually 2–3 years) and may peel or lose seam tape during cleaning due to hydrolysis and aging. If peeling has already started, it will usually get worse after cleaning, so please keep this in mind.
3. Storage of uncollected items
Collect on time:When your items are ready, we will send you a text message. Please collect them with your claim ticket within 30 days of the notice, or contact us to arrange delivery.
Late storage fee:From day 31, a storage fee of NT$10–20 per item per day applies to uncollected items (up to 3 months).
Abandonment of ownership:Items not collected more than 6 months after the notice date are considered abandoned by the customer. We may recycle, donate or otherwise dispose of them to free up storage space, and the customer may not object or claim compensation.
4. Checking items at pickup and handling disputes
Check on the spot:When collecting, please check on the spot that the number of items and accessories (e.g. belts, fur collars, liners) are complete, and check the cleaning quality.
Re-cleaning window:If you find an item not fully clean or poorly pressed, bring it back to the shop with your receipt within 3 days of pickup (with our laundry tag still attached and unworn), and we will redo it free of charge.
5. Compensation for loss or damage
We carry liability insurance. If a garment is seriously damaged, deformed or lost due to improper cleaning on our part, compensation follows the Ministry of Economic Affairs' "Mandatory and Prohibited Provisions for Standard Laundry Service Contracts":
- Regular garments: compensation is a multiple of the item's cleaning price (usually capped at 5 to 20 times, depending on depreciation).
- Valuable items without a declared value: if the value was not declared in advance and the item did not go through our premium care process, total compensation is capped (e.g. no more than NT$5,000–10,000).
Notes on Special Services
1. Down comforters / large bedding
Please check the bedding's care label when you buy it. Some natural silk and pure wool comforters are dry clean only or must not be washed. We never vacuum-compress animal fibers, to avoid physical damage to fibers and feather quills (down itself can be compressed).
2. Pet items
For hygiene, please remove loose hair and waste from pet clothing and beds before sending them in. We wash pet items separately using pet-specific disinfectant and dedicated machines, so you can send them with peace of mind.
