Returns and Exchanges Policy

Last updated: 14 October 2026

1. Scope

This policy applies to physical goods purchased on this website, such as fragrance oils, silica-gel desiccants, shoe boxes and storage boxes. Cleaning and care services — including laundry, shoe cleaning, bag cleaning and bedding — are not eligible for return; see section 4.

2. Returns within 7 days of receiving the goods

• You may apply for a return within 7 days starting the day after you receive the goods, with no need to give a reason.
• Please return the goods unused and in as-new condition, together with accessories, complimentary items and the original packaging.
• If the goods are defective or we sent the wrong item, please also tell us within 7 days.

3. How to return, and who pays the shipping

• Please first tell us on official LINE, or by phone at 03-311-1594, which item you wish to return and your order number.
• Choose one of three ways to return: bring it back to the shop, post it back to the shop, or have us take it back when we make a door-to-door collection.
• For an ordinary return, the customer pays the return shipping; a door-to-door collection is charged according to the rules for door-to-door pickup and delivery.
• If the goods are defective or we sent the wrong item, we pay the return shipping.
• Once we have received and checked the returned goods, we will contact you as soon as possible to arrange a refund.

4. Cleaning and care services

• Services such as laundry, shoe cleaning and bag cleaning are quoted only after we have taken the item in and inspected its condition, and we start work only after you agree. If you do not agree with the quote, the item is returned as it is.
• Once work on a service has begun, it cannot be returned. If there is a problem after cleaning, please contact us as soon as you can; it will be handled under the standard laundry contract.

5. Contact us

EN Laundry
Address: 1F, No. 30, Nanchang Rd., Shunxing Village, Luzhu District, Taoyuan City
Telephone: 03-311-1594
Opening hours: Monday to Friday 09:00–21:00, Saturday 13:00–21:00, closed Sunday