Before You Send a Designer Bag or Designer Shoes, Ask These Five Things Clearly

Last updated: 13 November 2026 | This article is based on EN Laundry’s currently published collection, quoting and treatment processes, and will be updated if the rules change.

Before you send a designer bag or designer shoes for cleaning, ask these five things clearly: whether each piece is inspected and photographed on intake, whether it is tested first in an inconspicuous place, how the quote is given, which conditions cleaning cannot restore, and how long it will take. With valuable items, the last thing you want is to find out after you’ve sent them that the stories don’t match. Asking clearly first is the safest course.

1. Are items inspected and photographed one by one on intake?

Wear, fading and scratches that were already there are photographed when we take the item in, and confirmed with you, before we start. Before we return it, we also compare it with the intake photos.

2. Is it tested first in an inconspicuous place?

Leather, coatings and dyes all react differently. We test on a small area first, and only treat the whole piece once we’re sure it won’t lose colour or deteriorate.

3. How is the quote given?

Designer bags vary a great deal in material and condition, and most are quoted only after we’ve seen the material and the condition. Bags such as Hermès and CHANEL start from NT$1,600 and are quoted after we’ve taken them in and looked at them. You can send a photo on LINE first.

4. Which conditions can cleaning not restore?

Wear that has gone white, and fading, are a loss of colour; cleaning cannot restore them, and recoloring has to be assessed separately. Ageing and peeling of synthetic leather cannot be repaired. We’ll explain these when we take the item in. If the brand has a warranty, whether to send it to the maker or to us is your decision.

5. How long does it take?

Designer bags and leather goods take longer than everyday garments. After we’ve seen the condition we’ll give you an approximate number of days. Luxury garments usually take about 5–7 business days, or about 10–14 business days if sent by courier.

Q1. Can faded suede on designer shoes be washed back?

Fading is a loss of colour; cleaning cannot restore it, and recoloring has to be assessed separately. We’ll say so when we take the item in — we won’t let you think a clean will bring it back.

Q2. The brand has a warranty. Should I send it to the maker or to you?

That’s your decision. If the maker’s terms matter more, you can send it there first. If you’re unsure, send a photo on LINE first; we’ll explain how far we can take it, and then you decide.

Q3. Will you add a charge only after it’s been cleaned?

No. We inspect and photograph on intake, quote after we’ve seen the condition, and start only after you agree.

Q4. Where do you collect?

We collect and deliver throughout Taiwan: door-to-door service in all of Taoyuan and in Linkou District, New Taipei City; door-to-door pickup and delivery is also available in Taipei City, New Taipei City, Hsinchu City and Hsinchu County; other areas by shipping (7-Eleven store-to-store shipping). For what’s included, see theLuxury cleaningpage.

Further reading

• Can valuable items such as designer bags, leather jackets and luxury pieces be cleaned?
• Everyday care for designer bags and leather: three habits that save you from paying for cleaning you didn’t need