How to Place an Order

First order? Four steps and you're done

You don't need to count items or choose a cleaning method first. We count everything with you at pickup, check the condition and quote before cleaning. We only start once you agree.

1. Pick services and add them to your list

Choose items from the price list or a category and tap "Add to list". Not sure how many? That's fine: the count at pickup is what counts.

• In Taoyuan, Luzhu or Zhongli districts with lots of laundry? Choose Bag Wash: priced per bag, no item limit.
• Designer bags, luxury garments and wedding dresses go under Luxury Item Care, checked and quoted one by one.

2. Check out with your address and mobile number

Your mobile number matters: we use it to send progress updates. If you live in a building with a management office, add the building name and whether the front desk can receive items. You can order without signing up; members earn points and can track orders anytime.

3. Choose delivery and payment

• Pickup & delivery: our staff cover all of Taoyuan and Linkou (New Taipei), and you can choose a pickup time slot at checkout. Free delivery over NT$100 in Zhongli, Taoyuan and Luzhu districts, and over NT$500 in other service areas; otherwise NT$50.
• Drop-off / collect in store: bring your items to our shop (No. 30, Nanchang Rd., Luzhu District, Taoyuan, 1F) and collect them when ready.
• 7-Eleven store-to-store shipping: for other cities and counties; shipped orders take about 10-14 working days.

Payment: bank transfer, LINE Pay, account credit, or cash when you collect (options shown at checkout apply).

4. Pickup, quote and ready notice

We count your items with you at pickup, tag every item and record the whole process on video. We quote after checking the condition and clean only after you agree. When everything is ready we let you know on LINE and arrange delivery or collection.

FAQ

How do I track my order? Log in and open "My Orders" to see each item's status, or add us on LINE and type "order status" (type "balance" for your account credit).

Need to cancel or change an order? Contact us on LINE or call 03-311-1594 and we'll take care of it.

Not home on pickup day? Leave your items at the door or with the management office and send us a photo on LINE.

Can I ask for a specific cleaning method? Yes. Add a note when ordering or tell us at pickup (for example no tumble drying, wash separately, worried about shrinking) and we'll tag that item.

More questions? Message us on LINE or read the ordering guide.