Sweater / Knitwear
Single-item care for cashmere, merino and other fine knits: dry cleaned or gently washed at low temperature per the care label, then dried flat.
Price:NT$250
Item description
- For: brand-name sweaters and knitwear in cashmere, merino wool, alpaca and similar fibers
- Handling: each item is cleaned individually
- Turnaround: usually about 5–7 working days; special stains or busy seasons may take longer. For urgent orders, please check with us on LINE first.
Sweaters Hate Hot Water and Rubbing
Wool fibers are covered in tiny scales. With hot water plus rubbing and agitation, the scales lock together and the garment shrinks and stiffens. This is called felting, and once it happens it can't be undone. So we choose dry cleaning or low-temperature washing according to the care label, use a gentle cycle, and lay the garment flat to reshape it after cleaning. We don't hang it, so the shoulders and length don't get stretched.
How We Handle It
Check at Pickup
We check the care label, materials, stain locations and any existing damage or loose stitching, and take photos for our records. If we see a risk, we tell you first and only go ahead with your OK.
Care Label and Brand Advice
Some brands specify dry cleaning only. If the item is still under warranty, please tell us first.
Individual, Low-Temperature Cleaning
Never in the same machine as other clothes. Dry cleaned or gently washed at low temperature according to the care label.
Reshaping Flat and Removing Pills
Laid flat and reshaped before drying. Surface pills are gently removed with a tool.
Before You Send It
Cashmere fibers are fine and short, so cashmere pills more easily and is more sensitive to friction than regular wool. Areas that have already shrunk, stiffened or worn thin cannot be restored by cleaning.
FAQ
What should I do if I spill something on it?
Don't rub hard with tissue: that pushes the stain into the fibers and causes pilling. Blot it gently with a clean cloth, and tell us where the stain is when you send it in. We'll spot-treat it before cleaning.
Does pilling mean my cashmere is poor quality?
Not necessarily. Cashmere fibers are short, and pilling is common in the first few wears of a new garment. Once the pills are removed, it usually happens less and less.
How should I store it?
Clean it before storing. Fold it and keep it in a breathable storage bag; don't hang it. You can use moth repellents, but keep them from touching the garment directly.
Not Sure If It Can Be Cleaned?
Take photos of the whole item, the care label and the areas that need attention, and send them to us. We'll take a look first.
Send photos via LINE to ask.
Pricing
From NT$250 per item.
At pickup we check the item and confirm the quote before cleaning, and we only clean after you agree.
Payment: cash, bank transfer, LINE Pay or account credit.
Turnaround
Usually about 5–7 working days. Items with special stains, or orders in the busy season, may take longer. For urgent orders, please check with us on LINE first.
Pickup & Delivery
Door-to-door pickup & delivery covers all of Taoyuan City and Linkou District (New Taipei City). The rest of Taiwan is served by shipping.
At pickup we check and photograph every item, and every item gets a garment tag so you can track it.
How to Book
Book via LINE; you can send photos first and ask for a quote. Or add the item to My List and check out on the website.
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Read Before Ordering: Care Notes & TermsTap to expand
Thank you for trusting us. To make sure your clothes and valuables get proper care and to protect both sides, please read the following notes carefully before sending items for cleaning:
1. Please check before sending items (basis of our disclaimer)
Empty all pockets:Please check pockets carefully before handing over items. We are not responsible for storing or compensating for cash, IDs, jewelry, earphones, receipts or other valuables left behind. If we find anything, we will keep it safe and return it, but please check to avoid unnecessary disputes.
Tell us about existing flaws:If a garment already has tears, loose seams, dye stains, fading, loose buttons, heavy yellowing or moth holes, please tell the counter staff when you drop it off, or let us know on LINE.
Valuable or high-end items (e.g. Chanel/Hermès bags, high-end leather, tailored suits): we recommend our premium care service (Luxury Item Care). Please check the item's current condition together with our staff in store or discuss it online (e.g. leather wear, oxidized hardware), and have it noted on the cleaning ticket.
2. Cleaning and stain removal results (reasonable expectations)
About difficult stains:For sweat, blood, ink, juice, paint, old yellow stains or mildew, we do our best with professional enzymes and stain removers on the affected area. If a stain is very old, or the fibers have already deteriorated or taken on the color, we cannot promise it will come out completely.
Special materials:
- Unstable or non-colorfast dyes: if a garment's dye is not colorfast, it may fade slightly after cleaning.
- Coatings / PU faux leather / waterproof seam tape: these materials have a limited lifespan (usually 2–3 years) and may peel or lose seam tape during cleaning due to hydrolysis and aging. If peeling has already started, it will usually get worse after cleaning, so please keep this in mind.
3. Storage of uncollected items
Collect on time:When your items are ready, we will send you a text message. Please collect them with your claim ticket within 30 days of the notice, or contact us to arrange delivery.
Late storage fee:From day 31, a storage fee of NT$10–20 per item per day applies to uncollected items (up to 3 months).
Abandonment of ownership:Items not collected more than 6 months after the notice date are considered abandoned by the customer. We may recycle, donate or otherwise dispose of them to free up storage space, and the customer may not object or claim compensation.
4. Checking items at pickup and handling disputes
Check on the spot:When collecting, please check on the spot that the number of items and accessories (e.g. belts, fur collars, liners) are complete, and check the cleaning quality.
Re-cleaning window:If you find an item not fully clean or poorly pressed, bring it back to the shop with your receipt within 3 days of pickup (with our laundry tag still attached and unworn), and we will redo it free of charge.
5. Compensation for loss or damage
We carry liability insurance. If a garment is seriously damaged, deformed or lost due to improper cleaning on our part, compensation follows the Ministry of Economic Affairs' "Mandatory and Prohibited Provisions for Standard Laundry Service Contracts":
- Regular garments: compensation is a multiple of the item's cleaning price (usually capped at 5 to 20 times, depending on depreciation).
- Valuable items without a declared value: if the value was not declared in advance and the item did not go through our premium care process, total compensation is capped (e.g. no more than NT$5,000–10,000).
Notes on Special Services
1. Down comforters / large bedding
Please check the bedding's care label when you buy it. Some natural silk and pure wool comforters are dry clean only or must not be washed. We never vacuum-compress animal fibers, to avoid physical damage to fibers and feather quills (down itself can be compressed).
2. Pet items
For hygiene, please remove loose hair and waste from pet clothing and beds before sending them in. We wash pet items separately using pet-specific disinfectant and dedicated machines, so you can send them with peace of mind.