Sending Pet Clothes, Beds, Mats and Carriers: How We Deal with Hair, Urine Stains and Odours

Last updated: 13 November 2026

Pet beds, mats, carriers and clothes carry hair, saliva and urine stains, and a smell a home washer often can’t remove. Put them straight into the machine at home and hair gets caught in it, and the smell is often still there.

Beds and mats

• We remove the hair first, then pre-treat saliva and urine with an enzyme detergent, give them a deep clean, and deodorise with high-temperature steam.
• We don’t cover the smell with fragrance; we only return them once the inner layer is fully dry.
• Choose by size: for a side of 55 cm or less, choosePet mats; for a side over 56 cm, choosePet beds。

Pet carriers and outing backpacks

• We remove the hair first, hand-brush urine and vomit residue on the base, break down odours with enzymes and an oxidiser, then treat with high-temperature steam — we don’t cover the smell with fragrance.
• For a standard style, choosePet carriers; for leather-trim or luxury styles, please chooseLuxury pet carriers。

Pet clothes

• Pet clothes: dog vests, cat cotton shirts, warm jackets, rain jackets and the like, cleaned with a low-allergen detergent; we gently remove hair first, then wash.
• Luxury pet clothes: treated one piece at a time, with a wash chosen for the fabric, and dried at a low temperature to avoid shrinkage; embroidery, sequins or fastenings are given extra protection.

What you can do before sending them in

• Shake off or lint-roll the larger clumps of hair first, so we can see the condition more clearly when we take the item in.
• If a urine stain has just happened, blot it with clean water and a tissue first; don’t spray a scented deodoriser over it — just tell us what was spilled.

Turnaround and collection

Everyday garments usually take about 5–7 business days; items sent by courier about 10–14 business days. We collect and deliver throughout Taiwan: door-to-door service in all of Taoyuan and in Linkou District, New Taipei City; door-to-door pickup and delivery is also available in Taipei City, New Taipei City, Hsinchu City and Hsinchu County; other areas by shipping (7-Eleven store-to-store shipping). For delivery fees in each area, seedoor-to-door pickup and delivery。

We inspect and photograph items on arrival, quote after we've seen the garment, and only start work once you agree. If you're not sure which option to choose, send a photo firston LINEfor us to look at.