Bag Wash (Dedicated Bag)

🛒 EN Laundry | Warm-Water (37–40°C) Wash in 7 Steps, Rinsed Thoroughly to Reduce Detergent Residue

We use fragrance-free detergent and rinse thoroughly. We don't rely on scent to cover up laundry that wasn't rinsed clean.

📋 Bag Wash: Our Service Commitments and What to Know

💡 What is Bag Wash? EN Laundry breaks away from the traditional dry cleaner's item-by-item pricing. Bag Wash uses a modern "priced per bag, no item limit" model for batch cleaning: as long as it fits in the bag, we wash it all for you. It's a hassle-free, great-value way to get your laundry done.

🌟 Highlight 1: One Bag per Machine | Each Bag Washed Separately, Never Mixed

• Dedicated machine, washed bag by bag: EN Laundry runs "one bag per machine". Your laundry goes through its own machine and is not washed together with other customers' laundry.
• Privacy and cleanliness: We fully protect your privacy and hygiene, so you and your family can feel at ease sending even underwear and close-fitting clothes.

🌟 Highlight 2: Expert Stain Removal for Stubborn Stains (Optional Add-On)

• Extra hand scrubbing of stained spots: For stubborn spots such as oil stains, ballpoint pen marks, blood stains or pet hair, we recommend adding our "special stain removal service". Before machine washing, our cleaning staff treat each item by hand, working to dissolve the stains and gently scrubbing them.
• A friendly reminder: This service greatly lightens stains and improves the result. But because stains differ in how long they have set and how deeply the fabric has absorbed them, we cannot ensure that extremely heavy, old stains will come out 100% without a trace.

🌟 Highlight 3: Peace of Mind | 24-Hour Camera Recording and Clear Responsibility

To keep our cleaning quality consistent, EN Laundry follows a modern standard operating procedure (SOP). Please read the following:

• Recorded around the clock, fully transparent: Our cleaning center is recorded on HD camera 24 hours a day. From unpacking and sorting your laundry until cleaning is finished, there is a full video record. (Because of storage limits, footage is kept for only 7 days and is then automatically overwritten.)
• Washed as a batch, no item count (please check your own pockets): This service washes by the bag (batch), and by default we do not count items one by one. Before sending, please check and remove personal items such as pens, lipstick, tissues and lighters from pockets. We are not responsible if items left in pockets stain or damage the clothes during cleaning.
• Item count service (optional add-on): If you need each item counted and checked, it takes much more labor, so we charge a counting fee of NT$200 per bag.
• Compensation for damage or loss:
  • If you added the item count service as the basis for verification, and loss or damage is confirmed to be caused by EN Laundry's error, we will pay compensation of up to NT$150 per item and up to NT$800 per bag.
  • If your clothes are of very high value and this limited coverage is not acceptable to you, please do not send them.
• 7-day claim period: Please unpack and check your clean laundry as soon as you receive it. If you have any concerns about the clothes you received, please contact our online customer service within 7 days. EN Laundry may decline claims made after 7 days.

🛌 Bedding Care Notes

To protect your rights and keep the service running smoothly, please read the following before ordering:

💡 1. Before Service | Booking and Packing

• Same-day pickup: Pay for your order before 08:00 that morning and leave the laundry at your building's management office, and EN Laundry staff will pick it up the same day. Orders placed after 08:00 are picked up the next day. (Some areas are picked up on a fixed weekly route.)
• Missed pickup fee: If our staff arrive but can't collect the laundry for reasons on your side (such as a last-minute cancellation, the bag not being left as arranged, or the bag not being clearly labeled), we charge a basic missed-trip fee of NT$100.
• Packing and labeling the first time: After booking, please clearly write your "name + mobile number" on the outside of the bag and leave it at the management office. If it's your first time using this service, you can pack your items in an ordinary large plastic bag, as long as it holds everything securely.
• Cleaning time: Standard cleaning takes about 1–2 working days (excluding Saturdays, Sundays and national holidays; there is no pickup, delivery or cleaning on holidays).
• Protect yourself: Before packing, we suggest photographing the current condition of your bedding. If any unexpected damage occurs, this helps sort out responsibility quickly and protects both sides.
• Service scope: This service focuses on professional washing and careful cleaning. It does not include textile repairs such as mending or hand color touch-ups.

🧼 2. During Service | Washing and Item Assessment

• Limits of cleaning: Our cleaning team gives your items extra professional treatment. However, because stains differ in type, in how long they have set and in how deeply the fabric has absorbed them, we cannot ensure every old, stubborn stain is 100% removed, and cleaned items cannot be the same as brand-new, unopened products.
• Special stains and extra charges: Bedding with heavy or special soiling (such as blood stains or pet waste) can still be sent in as usual. Please be sure to note it in your order. After our cleaning center receives and assesses the items, we will contact you. If a special treatment fee is needed, we will give you a formal quote, and once you agree and pay the difference, we will schedule the cleaning right away.
• Returning items as received: If an item is found before washing to be badly damaged, or cannot be cleaned safely for other reasons beyond our control, EN Laundry may, to protect your textiles, return it as is and give you a full refund (including card refunds).

🤝 3. After Service | Claim Period

• 7 days to check: After your bedding is delivered or picked up, please unpack and check it promptly. If there is any issue with the cleaning quality or the items, please let us know within 7 days. We are sorry, but we cannot accept claims made after 7 days.

⚠️ Important Care Reminder: Washable and Dryer-Safe Items Only

EN Laundry Bag Wash is based on industrial-standard washing and high-efficiency tumble drying. To keep your clothes and textiles in good condition, please note the following before packing:

• Check the care labels: Before sending, check the care label inside each item and make sure it says it can be washed and tumble dried.
• Don't include special materials: Fine fabrics and items that must be hand washed, dry cleaned or not tumble dried (such as silk, wool, leather and some technical windproof jackets) should not go into Bag Wash, as high-heat drying or machine tumbling can cause shrinking, loss of shape or damage. We cannot offer compensation for shrinking or damage caused by unsuitable materials.
• Separate them for peace of mind: If you have items that can only be dried at low heat, air dried or dry cleaned, please pack them separately and select the matching special service when ordering, or let our customer service know. We will give them their own quote and careful care. Please don't mix them into regular Bag Wash!

Pricing

NT$250 per bag, no item limit.

Missed pickup fee: NT$100 if we arrive and can't collect the bag.

Add-on options:

• Special stain removal (oil, ballpoint pen, blood, pet hair): quoted after assessment
• Item count service: +NT$200 per bag

Payment: cash, bank transfer, LINE Pay or account credit.

Turnaround

Standard cleaning takes about 1–2 working days (excluding Saturdays, Sundays and national holidays).

Pickup & Delivery

Bag Wash is only available in Taoyuan, Luzhu and Zhongli Districts, with no shipping.

Pay for your order before 08:00 and leave the bag at your building's management office, and we pick it up the same day. Orders placed after 08:00 are picked up the next day; some areas are picked up on a fixed weekly route.

Before You Send It

• Empty all pockets (pens, lipstick, tissues, lighters).
• Only include items whose care labels say they can be washed and tumble dried. No silk, wool, leather or dry-clean-only items.
• Write your name and mobile number on the outside of the bag.
• If there are heavy or special stains (such as blood or pet waste), note it in your order.
• We suggest photographing your bedding before packing.

How to Book

Book via LINE (you can send photos first for a quote), or add this item to My List and check out on the website.