Common Questions About Sending Laundry in Taoyuan: Quotes, Collection Area, Turnaround, Bag Wash and Special Garments

Last updated: 13 November 2026 | This article is based on EN Laundry’s currently published collection, quoting and treatment processes, and will be updated if the rules change.

The eight things we’re asked most often about sending laundry in Taoyuan: whether we quote first, the collection area and delivery fees, Bag Wash or individual pieces, how many days it takes, what happens if something goes wrong, whether you can look up the prices, whether valuables can be cleaned, and how to get in touch. Below are EN Laundry’s current answers.

Q1. Do you look at the clothes and quote before cleaning?

Yes. We quote only after we’ve seen the garment when we take it in, and we wash only after you agree. If extra treatment is needed along the way, we’ll explain the situation and the charge on LINE first, and you decide.

Q2. How are the collection area and delivery fees calculated?

We collect and deliver throughout Taiwan. All of Taoyuan (including Zhongli, Luzhu and the Nankan area) and Linkou District, New Taipei City, have door-to-door service; Taipei City, New Taipei City, Hsinchu City and Hsinchu County can also have door-to-door pickup and delivery; other areas are by shipping (7-Eleven store-to-store shipping). For delivery fees and the free-delivery threshold in each area, see thedoor-to-door pickup and deliverypage.

Q3. How do I choose between Bag Wash and sending items one by one?

Bag Wash suits everyday clothes you change often, loungewear, and sheets and duvet covers. It’s priced by the bag, with no limit on the number of pieces; one bag, one machine, not mixed with another customer’s clothes. It is only collected in Taoyuan District, Luzhu District and Zhongli District of Taoyuan City; we don’t offer shipping. Suits, coats, down and luxury pieces that need to be treated individually are better sent as single items. SeeBag Wash。

Q4. Roughly how many days does it take?

Everyday garments usually take about 5–7 business days; items sent by courier about 10–14 business days; Bag Wash about 1–2 days. Leather goods, designer bags and special treatments take longer; we’ll tell you when we take them in. If you need something urgently, please contact us first to confirm the schedule.

Q5. Will my clothes be mixed with someone else’s? What if something goes wrong?

Every garment is given its own tag, and you can check on the website or on LINE which stage it is at. Any existing condition we find on intake is photographed and recorded, and we tell you; the whole cleaning process is recorded on video, and you can review it if you have a question. Rules on custody and compensation differ by type of service; Bag Wash has its own rules — seeCommon questions about Bag Wash; for other services, please confirm with the shop.

Q6. Can I look up the prices?

Yes.price listis published as text, and every item has a price — that’s the basic price. Special materials or extra treatment are quoted separately; we’ll explain first, and then you decide.

Q7. Can valuable items such as designer bags, leather jackets and luxury pieces be sent for cleaning?

Yes. Items with a high unit price and sensitive materials are taken in first, inspected with you, photographed for the record, and only then quoted. The process is recorded on video from start to finish for review. If the material already has a condition that cannot be restored, we’ll say so honestly first, and then you decide whether to send it in. SeeLuxury cleaning。

Q8. What are your opening hours? How can I get in touch?

Opening hours are Monday to Friday 09:00–21:00, Saturday 13:00–21:00, closed Sunday. You can contact us on official LINE or by phone at 03-311-1594. The shop is in Nankan, Luzhu, Taoyuan.