Why We Insist on “Quote First, Start Only After You Agree” — Not Washing First and Billing After

Last updated: 24 October 2026

Laundry disputes almost always come down to the same thing

When a laundry and a customer fall out, it is rarely because something “wasn’t white enough.” More often, expectations were never aligned: the customer thought sending it in would make it like new, while the shop felt this kind of problem was never going to come out; or the customer thought the price would be the one on the price list, and then found an extra treatment charge on the bill. In both cases, the discovery comes after the clothes have already been washed — and by then there is nothing left to discuss.

So we say it up front

Once we have collected your clothes, we look at the material, the condition, and what kind of stain it is, judge how far we can take it, and then tell you both “roughly what it should look like” and “how much it will cost.” We start only after you agree.

The cost of doing it this way is that it is a little slower — one more step of inspection and reporting back. What you get in return is that you will not be handed a garment that is not what you expected, and you will not receive a bill that is not what you expected.

“It won’t come out” is not an excuse — there is a reason

Some situations physically cannot be reversed: dye transfer that has already gone deep into the fibres, fading and brittleness from long exposure to the sun, ageing and peeling of a leather surface coating, and stains already set by high heat. We say so plainly, and we tell you why.

The other kind is “we can treat it, but there is a risk”: for example, a strong stain treatment may take a little colour with it. In those cases we explain both options, and you decide whether to try. The decision is yours, because the garment is yours.

After the quote, you can follow every step

Once work begins, the process is recorded on video from start to finish, and you can review it if you have a question; every item is tagged, and you can check its progress. If something does go wrong, we will not brush it off with “we don’t know how that happened.”

The simplest approach is to ask before you send anything in.Send us a photo on LINE and we will look first and tell you whether it is worth cleaning. For prices, see theprice list; for the process, seeHow first-time customers place an order。