Getting to Know EN Laundry: How We Work, and Why We Work This Way

Last updated: 13 November 2026

Who we are

EN Laundry is a laundry at 1F, No. 30, Nanchang Rd., Luzhu District, Taoyuan City. We collect and deliver throughout Taiwan: door-to-door service in all of Taoyuan and in Linkou District, New Taipei City; door-to-door pickup and delivery is also available in Taipei City, New Taipei City, Hsinchu City and Hsinchu County; other areas by shipping (7-Eleven store-to-store shipping). You can bring clothes to the shop, or book a time on LINE for us to collect them.

With laundry, what customers really care about is not “whether it comes out clean”

Almost every laundry says it washes things clean. What customers actually worry about is three other things: whether this garment will be damaged, how much they will be charged when it’s done, and where their clothes have gone. The way we work is built around those three things.

Afraid it will be damaged: we look first, we say first, and we record everything on video

When clothes come in we inspect the material and condition first, judge how they should be treated and how far we can take them, and only then quote. We start only after you agree — we won’t wash first and then tell you the price, and we won’t decide on our own if something comes up.

The process is recorded on video from start to finish, and you can review it if you have a question. This is not for show. It’s because you can’t see the clothes while they’re in the shop, and if something goes wrong, “each side telling a different story” is what hurts the customer most. With footage, we’re talking about the same thing.

We also say honestly at the quote if something cannot be saved. Some stains, some dye transfer, some aged leather truly cannot be reversed. We would rather let you decide whether to spend the money than take the payment and explain afterwards.

Afraid it will be lost: every piece is tagged

Every garment gets its own tag. From intake and treatment through to the rack and collection, it follows that number, and it will not be mixed with someone else’s. When you come to collect, we can find it; when you ask about progress, we can look it up.

Afraid of a surprise quote: the price of every service is published

Prices are not something you only find out by asking.price listlists the actual price of each service, in a text table, not a picture, so you can work it out at home first. If a special situation needs a surcharge, we’ll explain why at the quote.

How to get started

The first time you send items in, we suggest starting withHow first-time customers place an order; once you know the process, booking is much smoother. For a whole batch at once, seeBag Wash; for shoes and bags, seeShoe cleaning and care. If you’re not sure whether something can be cleaned,send us a photo on LINE and ask — we’ll look first, then talk.