Sending Sweaters, Knitwear and Knit Cardigans: How to Avoid Shrinkage and Distortion

Last updated: 13 November 2026

Sweaters and knitwear are garments many people dare not wash themselves: a soak in hot water or a turn in the washer can shrink them a size, and hanging them to dry afterwards can stretch the shoulders and the length.

Why knitwear shrinks and loses its shape so easily

• Animal fibres such as wool and cashmere tangle together when they meet hot water and rubbing, and the garment shrinks and goes stiff.
• Knit is made loop by loop; once it has absorbed water it is heavy, and hanging it to dry easily pulls it longer.
• Cuffs and underarms, which rub often, easily form pills.

How we treat them

• We look at the care label and the material first, then decide on dry cleaning or a low-temperature wash; we don’t use hot water, and we don’t rub hard.
• After washing we reshape them lying flat, so they aren’t stretched by hanging.
• If there are stains, tell us when you send the item in and we’ll give those areas extra attention.
• For branded knits such as cashmere and merino wool, you can choose a luxury item treated one piece at a time, and pilling can be tidied.

What you can do before sending them in

• If something has been spilled, don’t rub it with hot water; just tell us what the stain is.
• Empty the pockets, and take off brooches and pins first.

Prices

Prices are by item, and are marked on each item’s page:Sweaters and knitwear, Luxury sweaters and knitwear, Knit cardigans. You can also search “sweater” or “knit” on theprice list.

Turnaround and collection

Everyday garments usually take about 5–7 business days; items sent by courier about 10–14 business days. We collect and deliver throughout Taiwan: door-to-door service in all of Taoyuan and in Linkou District, New Taipei City; door-to-door pickup and delivery is also available in Taipei City, New Taipei City, Hsinchu City and Hsinchu County; other areas by shipping (7-Eleven store-to-store shipping). For delivery fees in each area, seedoor-to-door pickup and delivery。

We inspect and photograph items on arrival, quote after we've seen the garment, and only start work once you agree. If you're not sure which option to choose, send a photo firston LINEfor us to look at.